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How a Business Texting App in Salesforce Transforms Modern Sales and Customer Engagement

In today’s fast-paced digital world, customers expect quick, convenient, and personalized communication. This is where a business texting app in Salesforce becomes a game-changer for sales and customer engagement teams. By combining the power of SMS with Salesforce’s CRM capabilities, businesses can connect with leads and customers in real time—right from the platform they already use.
A business texting app in Salesforce allows sales representatives to send and receive text messages directly within Salesforce records. This means no switching between devices, no lost conversations, and complete visibility into customer interactions. Every message is automatically logged, giving teams a full communication history that improves follow-ups and accountability.
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02:57 AM - Feb 06, 2026
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